How can we not help you

I requested an email address change on my banking portfolio at FNB and was met with the most challenging task one could present to this financial institution. There is no word in the English dictionary that could do justice to the level of incompetence at this institution. This is the type of service one can expect when you are a premier client at FNB: You will have an *********** team of bankers that cannot assist you. You will request management intervention from this banking team which will not materialize. You will log a complaint ref which will go unanswered. Ref: ********** . There is no other entry point to seek assistance, but a call center with limited knowledge. Your portfolio will remain in more of a mess than when you commenced with the small request to have your email address changed.