How can we not help you

i received a phone call from FNB on 16 Janaury. The consultanted informed me that FNB would like to upgrade my cheque account to a Private Clients Account. She explained benefits and I agreed to have my account upgraded. I receved a call from the private clients banker who was assigned to me on 19 January. After explaining the benefits again, she advised me that I don't qualify to be a Private Client. I told her that i did not apply but FNB phoned me. She advised me to be downgraded as I will lose out on E-BUCKS. My cheque card was downgraded to Premier Banking but my credit card was not. Now I cannot use my credit card cause it was stopped. I have logged a complaint with FNB, reference ********** . I have contacted FNB on many occassions but issue is not resovlved. This not what "HOW CAN WE HELP YOU" is all about. My contact details are ********** 029, if there is anyone from FNB who wants to assist.