How can we NOT help you?

Initially, I thought things couldn't get worse than my previous bank's telephone marketing strategies, but then FNB came along.

I switched to FNB in the previous year, where I first had to build up a credit score in order for me to be eligible for a credit card. So as time went on I forgot about the whole "owning a credit card thing" but app**** for the card in the previous week. Everything went smoothly, I experienced some great service up until the card had to be delivered, that's where it stopped.

On the 19th January 2018, I was called to be asked whether the card should be dropped off or collected at a branch. I then asked them to deliver the card at Cresta Shopping Centre, in hopes of collection the card the following Monday(22 January 2018). I received a message saying that Mr. D courier has delivered my card on Saturday (20 January 2018) at the Cresta branch. When I went to collect the card I was told the card was not yet delivered. After calling Mr. D three times(various numbers as given by FNB staff) I'm still left with the question: "Where is my card?" Mr. D says they delivered the card and FNB just says they don't have the card and that they cannot find it in their files. I do also have the person's name who have signed the card at the branch. Other than the card not being delivered FNB's staff don't care or listen to what the client says as the staff member asked me three times when I received the message to come and collect the card. Now I have waited long for this card and after a full working day, nobody can answer my question as to where my card is. If my card is not found on Tuesday, 23 January 2018, I will launch an official complaint with the Ombudsmen and close my accounts. I have switched before and I'm not afraid to switch again. I've never had this level of poor service with any of my other banks.