1 reviews | Active since Mar 2011
HOW CAN WE NOT HELP YOU
FNB - what a bunch of ****ers you have working for you, just look at the responses from your staff to reviews on this platform. NO one at FNB is willing to "HELP" customers - you all need to remember it is us that pays your salary, puts a roof over your and your family's head, food on your table without "CUSTOMERS" you all will be on the street and your family's will starve and be homeless. WAKE UP and provide the service your customers deserve. Get competent people to work for you. How long does it take to respond to a customers complaint or query? You auto responses via email and sms's state 48 hours - some customers are still waiting for some sort of response. LETS ALL BOYCOTT THIS BUNCH OF ****ERS AND MOVE TO CAPITEC.
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to Private Clients who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to Private Clients who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)