HOW can we NOT help you !!!!

So FNB is really a waste of time, I recently upgraded my account to a private clients account, as I thought even though I will be paying a little more the benefits will be better. I have been banking with FNB for the past 18 years, my mum open my first FNB account when I turned 10. With private banking you receive the help of a private banker, who can assist you with your daily banking needs so you don’t need to visit the branch. FNB Private banking wither seriously sucks, or I have been cut short with the banker I have received. I have received nothing but half deals from FNB – In August of this year, I app**** for vehicle finance of 500k through FNB – FNB immediately declined BUT (Absa gave me the finance – app**** on Friday and picked up my car on Saturday), in the instance I app**** for personal car finance with FNB, I am still waiting for the bank to call me with the what documentation they require as the deal was approved, all they needed to do was send me the documentation to send through, apparently that email is stuck in an outbox somewhere. I have queried with my banker still waiting for a response on that as well.

Asked my banker, please assist me with sorting out a loan from FNB, so I can consolidate the two smaller loans I have with a different bank and have all outstanding accounts with just FNB, as this is the bank I bank with… Sorry they can’t help me, it took my banker all of 5 minutes to come back and say sorry, we can’t help you, affordability is a problem, which I don’t understand, I am not taking a new loan, I am only moving the debt from one bank to another, to make my life easier, GUESS WHAT – FNB CANT HELP AS USUAL.

Recently asked FNB to increase my credit card limit, which is paid back each month on time, with payments higher then needed, GUESS WHAT – SORRY we cant help you, But Nedbank has come back to me after 3 days offering me a credit limit almost double of what Nedbank can offer me. So clearly there is a problem. All FNB advertisers is – HOW CAN WE HELP YOU !!!! – BUT WHAT THEY SHOULD BE SAYING IS WE CANT HELP YOU AT ALL, AND PRIVATE BANKING IS NOT AS GLAMOROUS AS WE ADVERTISE.

FNB HAS NO SOLUTIONS TO HELP THEIR CLIENTS…

TERRIBLE SERVICE FROM THIS BANK, they won’t even try and advise you or help you.