how can we not help you

FNB claims to provide their premier clients round the clock team of dedicated banker to support one. But they fail to mention they limited in what support they actually can do.

I noticed last month I got an email and sms reminding me of my smart device payment. Something I thought odd as I do no have an fnb smart device. When I got simular notice this month I signed into my online profile and found it claims I have a 4999 device over 24 months.

I called my dedicated team immediately. As it was after 5pm.they said sorry I must call I office hours and talk to the smart device team.

I objected as I never authorized any contract or spoke to them to load this in first place. Transacting on my account and entering me into a contract with my express permission I feel is **********.

I was then told it is definitely not ********** and a complaint has been sent to complaints department to investigate. They in turn will get back to me in business hours.

Again meaning no help available when I requested it.

More than 28 hours have passed and I have yet to get any help or explanation, appology or this smart device removed from my online banking profile.

My confidence in the financial service provider holding a huge amount of my monthly transactions is fast been corroded.

Benefits that are pushed heavily in.advertising like 24/7 premier banking access should have disclaimers if they simply do not cover peace of mind and resolving of issues like having unsolicited additional products added to ones account.