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AS
Andries S

1 reviews | Active since Jun 2017

29 Aug 2017, 08:42

How can we not help you?

I made a complaint with FNB on Friday 25 Aug 2017 and after reviewed my experience on Hello Peter and yet no answer or response from FNB.

When it is time to take my money for fees and everything in between they are never late nor do they forget but when you as a paying customer has a situation that needs attention they just cannot seem to care about time and what it does to someone.

I am done with this bank.

Thank you once again for nothing

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Aug 2017, 09:53
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to our attention.

FNB experienced a country wide system problem on 25/08/2017 which resulted in transactions being declined, we really do apologise for the frustration and inconvenience caused.

I note that complaint reference ***NF was issued for your complaint. I have referred the matter to the relevant department for urgent assistance.

Again I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

AS
Andries S's update31 Aug 2017, 12:32
Reviewer Update
Good Afternoon, I just want to bring under your attention that I have not received my refund yet. I was contacted and I do accept all the apologies and help but the refund has not happened yet and I just wanted to find out how long it will take. Thank you, AJ Scholtz
AS
Andries S's update04 Aug 2022, 08:57
Reviewer Update
Good Morning,

I have to say that since my last complaint that, FNB has now stepped up the customer service game. I have had great experiences with this since then and all of my issues have been resolved.

Thank you for the help I am again a FNB client and I am looking forward to being a client in future