How can we NOT help you!!!!

I have scheduled payments running of my account to pay wages. One of my staff members absconded and I forgot to cancel the scheduled payment for his wage until I realized this morning that I had forgotten and the payment went off.. This is completely my fault and not FNB's. My problem is that when you ask them to reverse the payment they tell you sorry we cant. <br> <br> You can go to any bank and ask to reverse a payment and they will do it for you with almost no questions asked. But not with FNB, with FNB they will send a request letter to the party that you paid wrong and ask them to pay it back. I even went into the branch to try and cancel it and I got the same answer. SORRY WE CANT HELP YOU. <br> <br> This didn't happen days ago, this happened last night at midnight, I even go to the bank before 12 to try and stop it but NO.<br> <br> So I think the FNB slogan should be changed from \How can we help you\" to \"How can we NOT help you\"<br> <br> Please be careful as FNB cannot and will not do reversals for you."