How can we not help you

I have logged several complaints, on this forum and at care@FNB, unfortunately no feedback was received from either in terms of resolution. On my online banking I apparently have a Team of Premier Bankers who will assist me. I called on 26/2/2016 between 12:30 and 13:00 and spoke to Bonga, who said he had no idea of what I was talking about and transferred me back into the queue without resolving my problem. I called again spoke to Lee who put me on hold for several minutes only to come back and tell me I need to phone one account. Ok, so I called One account between 13:00 and 13:30 and spoke to another Bonga AND WAS TOLD THAT ACTUALLY I NEED TO SPEAK TO EBUCKS THEMSELVES. THIS IS A JOKE...WHAT DOES ONE HAVE TO DO TO UNLOCK THE CORRECT REWARDS FOR EBUCKS ON MY ONE ACCOUNT...SOME OWNERSHIP OF THIS WOULD BE GOOD INSTEAD OF PASSING THE BUCK.