MC
Melissa C
1 reviews | Active since Jul 2011
27 Jan 2016, 10:00
How can we NOT help you
I have been trying to change my banking details for my debit order for my home loan since the beginning of January. I cannot get through to speak to anyone on the phone number that is given. After emailing I got one response with forms to fill out, and have had no feedback since then as to whether everything is sorted or not. This has been the most frustrating part dealing with FNB, out of all my other debit order changes I have had to do. If you guys want your money on the 1st, you need to get your act together! Otherwise i'll take my home loan somewhere else.
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Replies (1)
FNB (First National Bank)'s replyOfficial
27 Jan 2016, 10:11Hello c_mel,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 855905.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 855905.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply27 Jan 2016, 10:11
Official
Hello c_mel,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 855905.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 855905.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)