SM
Samantha M

1 reviews | Active since Jan 2015

05 Mar 2015, 22:09

How can we NOT help you??!!!

I actually have 2 complaints with FNB. The first one is rather simple. I opened up a share saver account from my savings account which apparently can't be done. Now I am getting insufficient funds messages when I have funds available. I have tried calling 3 times to resolve the situation, but FNB haven't bothered to answer or return my calls. <br> <br> The second issue is more distressing. My partner has been banking with FNB for over 7 years and I have been with FNB over a year and a half. We recently app**** for a home loan through a bond originator and FNB instantly turned us away due to his provisional taxpayer status. <br> <br> I went into the bank to try resolve the situation. After sitting in a que for 2 hours, my query was turned away because I had not completed an application form after I told them that there was an application already pending. I was then told that I would be contacted that Monday. <br> <br> I have now contacted this person 3 times without reply and we have lost the house. <br> <br> Thanks FNB - I now see how you take care of your \valued clients"<br> """

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Mar 2015, 08:26
Official
Hello sammy0559,

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 639917.

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)