How can we NOT help you

I am in the process of changing banks because of the non service by FNB, and on 22 Jan 2016, I sent them a mail requesting information on how to change the debit order for by home loan to ensure that the home loan payment goes through my new account. Once again, they have not bothered to answer me. Why am I surprised (I'm not really, this is normal for FNB).<br> When I requested to downgrade my account from private banking to gold, until I can move my account, I did get a response (which did surprise me), but that was just to say they would do it, and they did not even bother to find out why I was unhappy, and did not even question the fact that I wanted to move my account.<br> Standard bank on the other hand have been quite the opposite, and are bending over backwards to keep me happy as a private banking client.<br> As a result of FNB not responding, my debit order for my bond will not be honoured (which is not really a problem, because I am more than a month in advance with my bond payments), but they will no doubt charge me bouncing fees, because of their incompetence and lack of caring for their clients.<br>