How can we not help you

I have re-occurring debit orders which keep debating my FNB account, it is not the first time I complained to FNB about it, My complains a falling on deaf ears the only thing FNB is doing is reverse the debits and charge me for the service. I feel as if FNB will not take action as long as they have financial gain in this circle. I tried to raise the issue as ***** but did not get anywhere with the lady called Bertha Legodi as she told me that it is not ***** when a company takes money from your account without your knowledge or agreement and she will not assist me. I asked her to define to me what is considered as *****, she told that she is not an expect on *****, how can she tell me that my case cannot be considered as ***** if she her self is admitting that she knows nothing of it. One of their staff members is giving our information to this companies that are *****ing our money.