TM
Trevlen M

1 reviews | Active since Nov 2012

21 Oct 2015, 13:00

How Can We Not Help You

Opened a business account online and 4 days have passed with no communication from FNB. All the documents requested were submitted. Have visited the FNB branch twice for assistance and have also contacted the business accounts division on numerous occasions but all that happens is that I get sent around the office. This division has acknowledged that my documents were received and the matter has been escalated by my premier banker but still nothing happens.<br> <br> Honestly find it easier to close the stupid account and get it done at another bank.<br> I also see that being a private client has no value since your application is treated just like a normal applicant.<br> <br> I need this account sorted out by TOMORROW!!!! I want the manager of the business account division to contact me personally and explain what has happened. I am unable to conduct business due to this delay has I had expected a reply within 3 days (as advertised on the site) and this is negatively impacting me!!!

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply21 Oct 2015, 13:06
Official
Hello Trevlen,


Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 792318.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)