How can we NOT help you

I app**** for the Covid-19 cash flow relief extension which was approved on 7 July. My credit card and personal loan have not been paid since then while the amount outstanding on the loan has been increased. To make matters worse FNB even charged me interest on the increased amount when they haven’t honoured their part of the loan by paying those outstanding accounts. Why should I pay interest on a higher amount when you haven’t fulfilled your part of the agreement?

I haven’t been able to get any help from the call centre or the secure chat function. No one is able to tell me why the funds haven’t been paid yet. All they ever say is that they’ll escalate the issue and provide feedback in 2-5 business days whereas the secure chat automated message says it’ll take 24 hours to be corrected.

I’m writing this as a last resort because I feel no one in the call centre or secure chat can help me with this. This is subpar service at best