How can we NOT help you!

I currently have my personal and business accounts at FNB. As my business is growing I need to delegate more and want my accountant to load payments that I can just release. My current business bank account does not have this functionality according to FNB. I called the number *** as it relates to online banking queries according to their website. First of all I waited a while before someone answered my call. I ended up with the wrong person and they transferred me to enterprise banking, the department apparently who can help me. After being transferred between 4 people and 34 minutes later I could no longer endure the torture. I asked the last two agents not transfer me but to put me through to their supervisor because at that stage realised this was a dark rabbit hole where nobody had a clue what is going on. And I thought I had a simple request. Apparently not. So FNB, let me ask you, How are you able to help people went you cannot even comply with a simple request like wanting to know the process and cost of enterprise banking? You need to reconsider your brand promise or your systems supporting it as it is just a promise with no teeth/meaning.