How can WE NOT help you

I have been being debited from a company that's non existent since July this year, I have flagged this issue with FNB countless times only to have been told that it is being escalated to by admin,then I logged it to the ***** department and have not heard anything from them since July, last week I called them only to be put on hold for 62 minutes and they decided to end the call, tonight I have been in contact with a banker for more than an hour who could not assist me, so I want to guarantee you that whether you are a gold account holder or a private wealth client you will receive the exact same service, its pointless paying exorbitant amounts to be called a Private wealth client when you clearly are not treated as one, FNB seems to allow companies to take funds from individuals account without any mandates and when queried FNB escalates the matter and you have to wait up to 6 months for the reversal all whilst these companies continue to debit your account, as for stopping the payments means nothing because all this company needs to do is change their reference and voila, they can ***** your money.