how can we not help u

i called the card division and spoke to Lesedi or cedi. She asked me verification questions like when i had used my card if i had cell phone banking. I told her that i cannot give her the exact date as i have other cards that i use and it is difficult to pin point the exact date. I also told her that i might have registered for cell phone banking but am not sure as i use a laptop for internet banking. I was told that i had to go into the bank to resolve my query as i had failed verification. I asked her if there was any other way like personal details that i could verify and she said NO and was adamant that i must go into the bank. This changed after i asked for her manager and after holding a while.I was asked for the last 6 digits of my card and pin and was verified. How many other clients is this lady inconveniencing. I have online banking to prevent me from entering the bank and standing in a line. No need to call me FNB to apologise for this lady. Please train her properly so that this not happen again.