How can WE NOT help u

FNB .. should completely s**** their slogan "how can we help you" BECAUSE IT DOESN'T EXIST! I made a simply enquiry on my account, first I logged a dispute on my app, thereafter I queried it on the chat banking... after going back and forth with the agent she advised that the only way to cancel this transaction is to cancel my card. I asked the lady several times not to cancel my card, as I needed to travel the next day and needed my card. Low & behold, my gut just told me to check my app and to my surprise my app was canceled I was so ****ed off!! I told the agent 3 times don't cancel my card.. I dont know how much clearer I had to be about that. I asked her how the card was cancelled and she said "it's the system" what a load of bull if I've ever heard any. NO TEAM LEADER OR MANAGER was available to speak to me. Instead the "robot" agent just followed the script for an irate customer. The agent was arrogant as hell, unfriendly, unhelpful and unsympathetic to my situation. And all this on a Friday evening!! I've had to order a new card that I now have to collect at a branch.plus to top it all off I've been charged R110 for the replacement card, plus R150 bank fee for unpaid debit transaction which again I did not authrise and which I queried last month already. So in total, I'm R260 out of pocket for a mistake made by an agent