How can we NOT help

This is now really getting ridiculous

Branch reference *** compliant lodged at branch on Friday 13 August , no response yet RB Jacobs Twitter account, promises call-back with 24 hours, compliant lodged on Monday 16 August, nearly 72 hours already received SMS with Case nr *** After complaining again that no response after 48 hours.

How difficult can this be and why can the branch not assist in this and get this sorted. I was contacted on the 5th via SMS that I could qualify fir a reduction on my outstanding Debt, I called the *** number and after being on hold listening to your music for more than 45 mins a lady answered the call from a very bad connection, she was going to sent me a letter with the amounts for the 4 outstanding accounts so that I could do the final payment, needles to say I have still not received this and would like to get this resolved.

Please supply me with the outstanding amounts and reduction as promised so that I can settle the 4 accounts