How can we never help you ? Should be your motto

My bank account had an authorised payment go out for about 450 I queried this and provided proof of a free account with the merchant as well as an attempt to reach them through chat as they don't have an email and they are an international company

I followed up again and again and nothing

I have downgraded this account due to service please don't make me pull all my account and take my business elsewhere

Sort it out before the end of today.