How can we (never) help you??

I have been banking with FNB Business since 2008 for our one company. Opened a 2nd account in 2015 for SelfieBox (Pty) Ltd.

Logged in this morning to find we are being charged R18 for every transaction that is made. I called and was told it is because we are doing more than 50 per month. I can understand that we have exceeded it - what I don't understand is how in 7 years I have never received any calls from a Business Banker to discuss packages or fees, or to advise us. What is the point of your slogan "How can we help you?"

To be fair, the only call I ever received since 2015 was to reduce our Overdraft limit during Covid lockdown in 2020. SelfieBox is in the events industry so we had no events for nearly a year and subsequently not enough income to justify the Overdraft. FNB then started reducing the limit every month. Now that things have picked up since middle 2021, guess what... The limit is still being reduced monthly, despite income of way more coming in.

I was told this morning that we actually have a Business banker allocated to our account... Really!?? They must have the coziest job ever, no calls to your client in 7 years.

I would highly recommend another bank for your business. Sadly it is a headache to move our Business accounts, my personal account, vehicle finance, etc, so I'm stuck with FNB. I will probably receive a call now, but it will make no difference to my opinion of a bank with no regard for its long-standing clients.