NS
Nikki S

1 reviews | Active since Oct 2016

26 Oct 2016, 07:17

How can we NEVER help you!!!!!!!

<p>I am even too tired to write my story because FNB has truly drained and disappointed me. I have been made a fool. I had registered a ***** case in August, I have called umpteenth times...note...I'm a premier banker and I don't even have an agent allocated to me, I am shoved from pillar to post when I call, yes, when I call else I hear nothing, I have sent emails requesting feedback and I'm blatantly ignored, I've even registered complaints and no response. FNB, sad to say how I have bragged about you as my bank...to only realise I would getter better service from another bank. What is client service!!!!! Negative or positive answers, shouldn't you talk to your client??? I wonder if anyone would even bother...</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply26 Oct 2016, 11:52
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)