How can we NEVER EVER help you?!

I have been a loyal FNB account holder for over 30 years, and a Private clients account holder for the last 3 years at least. The only reason I converted my account, was because of the benefits, which inevitably you pay for one way or another. One of these benefits is a private banker, who is supposed to be so dedicated to you, that you never have to look up information or contact a call centre again. I was reassigned a new PB when mine went on maternity leave. The new guy did not bother to make contact with me, and on my first attempt to make contact with him, after leaving messages, he didn't even bother to call me back. When I did eventually get hold of him a week later, he was shocked to hear that he was my PB, and was a little attitudey - not the helpful, go out my way kinda person that you expect to be in this type of role. He spoke over me, before listening to my query, and therefore answered something I wasn't even asking. I at that point already asked him to request a new PB for me, which he said he would. Fast forward to this week - I sent through 2 requests via the system at 08:30 in the morning. By midday, I still had not heard from him, so called through. His line was busy, so I thought I would speak to his manager. Her line was busy too, so I left a message. It is now over 24 hours later, and I am still waiting for someone to get back to me. I then lodged a complaint on the FNB website, and this too to no avail. So clearly, FNB actually does not care about you as a customer or your needs, they really just want your money. What they don't seem to realise is that whilst I may not be the biggest fish in the sea, there are more small fish in the sea that fill the ocean, than there are big fish. What shocking, *********** customer service, and a really big disappointment.