WH
Wayne H

1 reviews | Active since Aug 2016

25 Aug 2016, 15:52

How can we nauseate you?

<p>Showing loyalty to my personal bankers by applying exclusively with FNB has earned me a slap in the face!!</p> <p>I am fully aware of the risk that financial institutions are exposed to when lending money. The qualifying criteria becomes stricter and stricter. everybody gets that.</p> <p>Here is what you are not getting, FNB. The way forward for this country lies in the successful nurturing of entrepeneurs / self employed individuals. What you are going to learn at some stage is that not all of these self employed individuals are going to fit into your "box" or meet the exact requirements of your expensive computer program. At some stage you are going to have to wipe the sleep out of your eyes and actually physically communicate with human entities. When meaningful information is given by an accountant and the contents of the letter are not understood / comprehended, the answer is surely not to terminate the application but to rather refer the matter to a higher authority.</p> <p> </p> <p>To my utter dismay, today 25 August 2016, a deposit was made into my personal bank account. The value of which is considerably more than the few hundred rand that has been varified as qualifying income!</p> <p> </p> <p>SOMETHING IS WRONG FNB!! SOMETHING IS VERY WRONG!!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply26 Aug 2016, 09:15
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 999822.

Regards Complaints Resolution

Melinda Duvenhage

Email address: ********** Tel number: ********** (option one)