FS
Frans S

1 reviews | Active since Dec 2009

29 May 2016, 11:52

How can we milk you

<p>I had a small amount in a 32 day notice deposit after FNB botched the original cancelation. I asked them to close the account and pay the R121 .00 into my credit card account. i was told they cannot transfer it and will isssue a cheque and that i can pay it into my credit card. on 26 May the phoned me and said i can come and collect the cheque. The lady who phoned me later phoned again and said she paid it into my credit card and i was very thankful. </p> <p> </p> <p>The R121.30 was paid into my credit card account and it attracted a deposit fee of R50-00 :-( </p> <p> </p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply30 May 2016, 08:38
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 932021.

Regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)