"HOW CAN WE MESS YOU UP" FROM FNB

I app**** for my daughter's FnB about a month ago, I have not received it despite that they have charged me R160 on the 8 the July. I have called and communicated several times with FNB private wealth secure chat, sometimes they will not even respond to my messages.

"How can we help you" is a slap on my face. My daughter tomorrow, Thursday, is going to a State Theatre to perform , I do not know how to get her money securely as I am in Capetown. Cash, for a child is not safe, I am shocked at service I have received. Yesterday I called CCD to enquire as I saw their missed call, they said they are waiting for my instruction on where to delivery the card. I recall, when I app**** I gave them my home address including my daughter's number. VCD have all these but waiting for instruction. I gave them then they said I will receive an SMS in next four to five days, mind it is month since I app****, no sense of urgency from the bank. I am still waiting for the SMS. They could not tell when and what time they will. They wanted to know who will receive the card, I asked when, they said they do not know. I am suppose to predict on an unknown date there will someone waiting for the delivery. The service at FNB has deteriorated to a point that even private wealth secure message they do not respond to your message till you lose interest.

The CCD process is an insult to a customer and thus I am considering moving to Tyme Bank or Discovery Bank as they seem to still appreciate a customer.

Due to bad service I moved all my credits to Standard Bank, bond and car finance, I guess they don't care