How can we mess you around

Item: FNB (First National Bank)
Rating: 1
Author: Michael M

Numerous bad experiences:

Lets start: 1. FNB failed to rectify my Business banking fees and never advised on new products available to better suite my needs costing me over R40000 in waisted fees..

2. I have never once been assisted with an issue and been called back after a query..

3. FNB Have overcharged me on my Bank charges with service fees and over charges sitting at R900.00 this has not been returned.

4. One of the most incredibly useless banks. They are meant to protect me and my money but fail to do so

5. I have currently been on the phone with FNB For 47minutes trying to assist me with my bandit profile that is not working properly

6. I would like a full refund of the costs incurred over the years i have used FNB Relating to all over charges R50000.00

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

24 Oct 2017, 13:21

Hello Michaelmclean,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)

FNB (First National Bank)'s reply24 Oct 2017, 13:21

Official

Hello Michaelmclean,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)

Michael M's updateReviewer Update

25 Oct 2017, 15:12

Hello Useless bank More funds have been taken off my account, So called pro Rata fees?? you can take the money off over night but cannot refund me over night. I have recently visited a branch, total Due to me is over R2200. I would like a further full recon on my business account over the past 6 years. I Cannot help myself at FNB, but I advise all those people who bank with FNB, Change banks they are cold blooded ******* and deserve to be taken out the market!!! PERHAPS MY MONEY IS NO GOOD AT YOUR BANK??? Easy enough to respond but cannot assist with resolving my issues. Help your clients you are not too important!!! I'm out of pocket because of you selfless assholes

Michael M's update25 Oct 2017, 15:12

Reviewer Update