HOW CAN WE MESS YOU AROUND

<p>FNB connect recently debited my account for 2 premiums in the middle of the month, which i did not approve, i asked them to reverse those amounts, they only reversed 1 amount. After countless times of phoning i still have not received any calls or feedback regarding this. When i asked to speak to a manager they say that they are in meetings and they will phone me back.</p> <p>i have yet to receive any phone calls from any managers, i cancelled all my products with them and am still waiting for my premiums to be returned, which they say will take 21 days but they are part of the bank. I have complained to there complaints department and still no calls. what must we do as clients, they seem scared to speak to me for some reason after my countless calls to the call center and still no Manager calling me back. </p>