HOW CAN WE MESS UP YOUR LIFE?? REGARDS FNB

Dear FNB, it has been quite an adventure being on Debt Review with your bank. I have been your client for 99% of my working life and what I am experiencing right now is what made me leave FNB the 1st time around. Like all I want is an account closed and a paid up letter sent, your 5 days turn around story is rather tired now, 15 days later. Have not been to a branch in more than 10 years and I have been forced to go twice this year only, the year is not even a month old. I need you to understand the impact you have on people's lives by being unconcerned with our request.One of your consultants actually deleted one of our emails without reading it, you might wana advise them that the message that pops up can be declined so that your clients do not have to see how much you do not care about them. All I want is this account closed, took me 5 minutes to open it however its coming onto a month now trying to close it. Can someone get off their bottoms and please help, I am about to loose my job because of this Debt Review thing as I cannot fulfill some of my comitments i.e buy a car to do my duties, been 8 months without one and I imagine the company is getting tired of excuses, can't Uber around Joburg & Pretoria anymore, not sustainable. I have comp**** with all your requirements, I have paid over and above what I owed you and I would like to finish and get out of this process so that I can live again, I have done my part, NOW GET OFF YOUR BUTTS AND DO YOURS!!!!