MH
Marius H
1 reviews | Active since Oct 2012
29 Apr 2021, 16:20
How can we make your life difficult
I have been trying to get a settlement amount on my home loan for a week now to no avail. Help-desk cannot give it to me as I have no other accounts with FNB and they now have escalated it twice. My last statement that I got was for the 13th of March. I need to pay the correct amount tomorrow to settle my account and to close it but you do not provide me with the correct amount.
Your slogan is “How can we help you” but it is a joke. I was promised that someone was going to get back to me with this but nothing happened. If I pay late, you are quick to send a notice or to put on the credit bureau that I have paid late. Please just send me the amount that I can finalize this.
Regards
Marius Heunis
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Marius H's updateReviewer Update
30 Apr 2021, 16:15 Hi Thank you, I did receive the settlement letter but my problem has not been resolved yet. I received the letter at 13:24 and the funds are supposed to reflect in the account by 09:00 PM. I made an instant payment and after 30 minutes the funds was returned to my account which is Nedbank. I phoned Nedbank and they informed me that the account is most likely not receiving instant payments. I then phone Finance as suggested on the letter I received. After explaining the whole story, I was told that they cannot help me and passed me on to Private Wealth Suit, which in turn could not help me and has tried to put me through to Home Loans. I have been waiting for 20 minute and nobody answers. Yesterday they also could not help me. This is exactly the reason why I requested the letter more than a week ago. Nedbank says that if I deposit the funds today it will only show on Tuesday due to the public holiday. So I have to get a new settlement letter. Why is it that nobody can assist and I have to go to complaints and Hallo Peter to get assistance. I am not asking for money, I want to pay. I will now have to pay and then pay again on Tuesday. Never mind the utter waste of time on the phone and the cost. PLEASE HELP. Your slogan is How can we help, but this is really shocking. Regards Marius Heunis
MH
Marius H's update30 Apr 2021, 16:15
Reviewer Update
Hi Thank you, I did receive the settlement letter but my problem has not been resolved yet. I received the letter at 13:24 and the funds are supposed to reflect in the account by 09:00 PM. I made an instant payment and after 30 minutes the funds was returned to my account which is Nedbank. I phoned Nedbank and they informed me that the account is most likely not receiving instant payments. I then phone Finance as suggested on the letter I received. After explaining the whole story, I was told that they cannot help me and passed me on to Private Wealth Suit, which in turn could not help me and has tried to put me through to Home Loans. I have been waiting for 20 minute and nobody answers. Yesterday they also could not help me. This is exactly the reason why I requested the letter more than a week ago. Nedbank says that if I deposit the funds today it will only show on Tuesday due to the public holiday. So I have to get a new settlement letter. Why is it that nobody can assist and I have to go to complaints and Hallo Peter to get assistance. I am not asking for money, I want to pay. I will now have to pay and then pay again on Tuesday. Never mind the utter waste of time on the phone and the cost. PLEASE HELP. Your slogan is How can we help, but this is really shocking. Regards Marius Heunis