JS
Johan S

1 reviews | Active since Aug 2012

20 Mar 2018, 14:26

HOW CAN WE MAKE YOUR LIFE A MISERY

I was on Debt Review for 5 years of which completed last year June. I had no debt with FNB, only a cheque account. They have since refused to update there records due to there being 2 debt review numbers even though it is the same company. They also say that they are getting the information off ITC. ITC says that I am clear. It's funny how EVERY financial institution in this country says that I am in the clear, however my own bank is TOO PATHETIC to change their own records. Their slogan must no longer be "How can we help you", more like "How can we make your life a F**king misery". I am really regretting the day I left a good bank like Nedbank to join your lazy institution. Please sort this out.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply20 Mar 2018, 15:13
Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***