How can we make you wait forever and then not help you!

<p>On Monday 27 June 2016 I received the worst service in my life from FNB Zevenwaght, I receive money grams monthly for my son and never before today has it been an issue, after waiting over 30 mins in a queue for one of the two working tellers I was advised that FNB cannot assist me with my MoneyGram as my name was spelled incorrectly the sender used an "O" instead of an "E". I then requested to speak to the manager as I have been assisted before at Tygervalley branch with the incorrect spelling. the teller then advised me to stand against the side and wait for her manager, who was on the floor assisting with another customer, the manager then walked passed me and said she will be back. After more waiting a man approached me with a smile on his face and advised me that due to fnb policies no one can help me with my money gram. I then asked me why that is as they assisted me with my money gram last month at the Tygervalley branch, and he rep**** they shouldn’t have assisted me. I notice on his badge it said branch manager, but at no point did he ever introduce himself, just kept on smiling and telling me no one can assist me. I then demanded his full name and details as I would like to lay a complaint to him and his branch. I reside in Kuilsriver why should I be force to spend extra money on traveling to Tygervalley fnb just to receive proper customer service. I am very upset, over this issues as I had to take time off work to pop into the bank to do what I thought would be a quick painless errand. I am so dissatisfied that I felt like closing my entire FNB account and changing banks. This matter has left me with a bad taste. </p>