How can we make life more difficult !
<p>I received an SMS to go to my nearest branch to arrange a replacement card for my cheque card which was about to expire and duly went in and ordered the card. When I went to fetch it 2 weeks later I was charged a card replaceent fee, which I was assured would be refunded. To date the money has not been refunnded and when I went to use the card to draw cash for the first time this evening it gave me a D055 error and advised to try another ATM or visit my branch. As it was after hours I went to another ATM and received another D055 error !!! I don't know what a D055 error is or what caused it but I sit with no cash and no idea why !!!</p> <p> </p>
Good day Mr. mark mohring
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
Good day Mr. mark mohring
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***