How can we irritate you
<p>I have existing accounts at FNB. Tried to open a business cheque account online. Quick very quick the system said my account was "open". Even got an account number. And that's it!!!</p> <p>The Hartbee****rt branch said I do not qualify for the account. Hilarious!!!</p> <p> </p> <p>So... Now I keep getting emails to submit the same documents over and over. Send it to ********** and submitted it online on the FNB site. Got the same emails again and again. I told the last consultant to just CLOSE the new account application. </p> <p> </p> <p>Oh goodness!! Now she will email me documents I must sign to close the non-existing account!!!</p> <p> </p> <p>Got emails again to submit the outstanding documents. Okay. </p> <p> </p> <p>So I thought, okay give it a last try. Get notifications everytime the documents was received they are working on it. Maybe that's the problem. They are working ON IT. </p> <p> </p> <p>Maybe they must rather process the documents!!</p> <p> </p> <p>*********** and idiotic!!!</p> <p> </p> <p>Please just make your mind up. Finalize the application OR stop irritating me. </p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
I very friendly from FNB called me.
She apologised and promised to activate the account.
Deposited money in the new account just now. Account is open and functioning.
BUT OH GOODNESS!! Now everybody is phoning me. The last guy says the account cannot be opened or activated and is it fine if he goes ahead and close the account for me!!!!!
WHAAAAAT!!!!!!!
The account is already open and activated. Money is deposited in the account. Note he wants to close for me!!!!!
So I EXPLODED AND TOLD HIM DO WHAT YOU THINK IS RIGHT AND I HUNG UP THE PHONE!!!!
The account is JUST activated.... Now he wants to close it for me, and asks if it is fine!!!!!
I very friendly from FNB called me.
She apologised and promised to activate the account.
Deposited money in the new account just now. Account is open and functioning.
BUT OH GOODNESS!! Now everybody is phoning me. The last guy says the account cannot be opened or activated and is it fine if he goes ahead and close the account for me!!!!!
WHAAAAAT!!!!!!!
The account is already open and activated. Money is deposited in the account. Note he wants to close for me!!!!!
So I EXPLODED AND TOLD HIM DO WHAT YOU THINK IS RIGHT AND I HUNG UP THE PHONE!!!!
The account is JUST activated.... Now he wants to close it for me, and asks if it is fine!!!!!
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Apoarently lots of misleading info.
Account is open. Received sms confirming that and I'm FICA compliant.
Thanks FNB!!!!!!!
Why must we first fight??
Thanks again!!!!!!!!!!!!
Apoarently lots of misleading info.
Account is open. Received sms confirming that and I'm FICA compliant.
Thanks FNB!!!!!!!
Why must we first fight??
Thanks again!!!!!!!!!!!!