How can we inconvenience you

Thanks for a useless call center with useless prompts. It seems like you want us to go into branches for help. Your authentication is just short of asking me for a unrine sample. And when you get to a person as the voice prompted. They tell me i will be transferred to correct division. And back to the urine sample and useless voice prompt. Also why should I pay for your errors, whilst waisting airtime.