How can we inconvenience you?

<p>I've had endless trouble from FNB regarding my business investment account. When I opened the account, I was told that I would be able to give the 7 day notice online and that it was easy to administer. Lo and behold, a couple months later when I wanted to give notice, there was no way of doing this online. I was then told that this was because I had the wrong online banking profile and went through multiple bank visits to create a new one. Finally getting the new profile, I was excited, but guess what? Still no option to issue a notice to withdraw. </p> <p> </p> <p>Eventually, someone at the bank told me that sometimes they have the option there and sometimes they remove it (it's like Schrödinger's cat I guess), and that I should check online and I should find the option there, because they just heard it was put back. I checked and there it was - cheering all round, there was hope for convenient banking after all.</p> <p> </p> <p>A week ago, however, when I needed to make a withdrawal, all of a sudden there was no option. I went into the Mall of Africa branch to try and sort out the issue and the queues and waiting times were **********. I decided to come back another time. I went back today and after a 50 minute wait, the gentleman who assisted me was very helpful (seriously). He could not tell me why it was not there anymore (he's obviously not the guy that makes decisions regarding options available on the website, so I did not exptect him to), so he called through to someone and we questioned why I was no longer able to do this. She told us that it was because when I change laptops then this option disappears for 7 days. That's wonderful, only I had not changed laptops. Apparently, if you change laptops then you can log in and make payments, but can't issue a notice on an investment account. I hadn't even changed laptops and I can not do this. The gentleman who helped me was able to issue the notice (Thank you Lord!), but I do not have the time to run into the bank and wait in long queues everytime I want to do something.</p> <p> </p> <p>So, FNB, all I ask is that someone provides a proper reason for why I can not issue a notice on my investment account online, and how I can get this option back. And, for when someone decides to just willy-nilly remove it again, for some communication to let us mere clients know about it, so that we can decide if we wish to continue banking in this way.</p>