HOW CAN WE IGNORE YOU?

For the past few MONTHS I have been phoning and asking for assistance, I have spent in excess of 3 hours HOLDING on to be shoved from pillar to post. I keep getting referred to Steward Pietersen who does not respond to emails, or answer when I call. My account is in arrears and in excess YES I KNOW, I AM UNEMPLOYED and have been phoning daily for assistance and getting information as to what I can do in the interim while I am job hunting... NOT ONE PERSON I HAVE SPOKEN TO HAS HAD THE DECENCY TO (A) CALL BACK AS PROMISED - PLEASE REFER TO MY CALL TO THE PRIVATE CLIENTS LINE YESTERDAY 10/09 @ 12:42, ALSO ON 06\09 @10:20, STILL WAITING FOR THE SMS FOR THE CORRECT CONTACT DEPARTMENT, 27\08 @08:17, the rest of the calls are no longer available on my history. I am still waiting for the "back office" to contact me to downgrade my account, I am still waiting for the collections department to contact me after responding twice to the SMS??? Pathetic "how can we help you my ass!!!!"