1 reviews | Active since Feb 2018
"How Can We Ignore You"
Made an online purchase for sunglasses from what I have now discovered could be a possible ********** site. Called FNB call centre on 12 January who assured me the money would be credited back into my account within 5 days. To date after many phone calls and e-mails to various departments as well as on Facebook I am just being totally ignored. I have been a customer for 30 odd years and this poor experience for a measly R700 odd is going to cause me to close all of may accounts. "How Can We Help You?" seems to be nothing more than mere words.
Good Day Ricky.Leach,
Thank you for your posting,
Please refer to the below email that was sent to you.
Kindly send an email to *** cc complaintscreditcard@fnb.co.za with the information that was requested from you in order to investigate. alternatively you may contact FNB card on ***.
Email Customer : ***, Subject : ***, Message : Good day MR RICKY LEACH Thank you for writing to us. We acknowledge receipt of your complaint. Please provide us with the following information in order for us to investigate and rectify the disputed transaction on your account: • Exact description of goods purchased • Exact expected delivery date • Proof of cancellation due to goods not being received • Proof of request for refund • Proof of attempt to resolved Kindly email the information / documents to *** by close of business of 30/01/2018.
Kind regards FNB Credit Card | Retail Banking 30 Diagonal Street, FNB Place, Johannesburg,2001
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Ricky.Leach,
Thank you for your posting,
Please refer to the below email that was sent to you.
Kindly send an email to *** cc complaintscreditcard@fnb.co.za with the information that was requested from you in order to investigate. alternatively you may contact FNB card on ***.
Email Customer : ***, Subject : ***, Message : Good day MR RICKY LEACH Thank you for writing to us. We acknowledge receipt of your complaint. Please provide us with the following information in order for us to investigate and rectify the disputed transaction on your account: • Exact description of goods purchased • Exact expected delivery date • Proof of cancellation due to goods not being received • Proof of request for refund • Proof of attempt to resolved Kindly email the information / documents to *** by close of business of 30/01/2018.
Kind regards FNB Credit Card | Retail Banking 30 Diagonal Street, FNB Place, Johannesburg,2001
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Thank you for the feedback.
Hopefully you should get a response now.
Regards,
Thank you for the feedback.
Hopefully you should get a response now.
Regards,