AS
Anton S

1 reviews | Active since Jul 2011

18 Oct 2016, 13:22

How can we ignore you?

<p>I have been trying for a week to get tax details from my private banker to no avail. Tax season ends on 1 November, what am I supposed to tell SARS?</p> <p>Oh and thanks for closing my GBP account when I wanted to buy Sterling, the Rand is weaker now and I have lost out on an opportunity to buy GBP at a lower rate. I have been seeking recourse on this account for 3 WEEKS NOW.</p>

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply18 Oct 2016, 14:27
Official

Good Day 

I have logged a formal complaint on your behalf.  Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)

 

AS
Anton S's update18 Oct 2016, 14:58
Reviewer Update

Remove my name from your response, immediately.