How can we help you?.....Or Not.

I called sales call center to apply for a personal cheque account and i was told that the card would be delivered and i was to have my proof of residents and id copy ready it it was delivered as arranged, i call the call center and asked to activate my card i was told i had an option to do it online and i explained that i have a business account with FNB not a personal account i was moving from ABSA to FNB, then i was advised that to activate the card which i dont know the account number i had to go to the bank, i went to the branch in Queenstown , (which defeats the purpose of applying online and getting your card delivered to you and still you have to go to the branch it doe not make sense) anyway i went to branch i arrived at 13:00 and i was finally assisted at 16;30 and to be told the is a hold on your account we cannot assist you, thats it just like that .Ouw i was told go get PROOF OF RESIDENCE THEN WE MIGHT ASSIST YOU? i know Queenstown branch service sucks and its slow thats why i wanted to apply online and have nothing to do with them people just dont care there. between FNB head office and their branch in Queenstown No body knows whats going on.