How can we help you? You dont

<p>FNB has the saying "how can we help you" they actually dont help and cant help. I tried getting an overdraft facility on my cheque account and their system says "FNB Arearrs" at this time i was at the branch. We call the loans department who advises my account is up to date and should pose a problem. BUT IT DOES.....so the consultant at the bank says i should call then again cause she cant do anything, so we do. I held on for 50 minutes with no one answering. I eventually leave the bank, NOT being helped. I call the loans dept again on monday morning, same story, my acc is up to date, i must call the overdraft dept and try again. Which i do.....Still saying Arrears. Call the loans dept AGAIN....tells me same story my account is up to date. Then asks me which ITC company are they checking with. How the hell must I know. I still dont know what the problem is and I am NOT helped. FNB has really angered me and I will be taking my banking somewhere else.</p>