JR
Jabulile R

1 reviews | Active since Jun 2014

02 Dec 2018, 08:26

How can we help you? You can never!!!

FNB changing their slogan from How can we help you cause they can never do anything for a client, you can't get a loan or any type of finance with them regardless of being with them for years and you're salaries going into their account.

Now I just had a debit order that went off on my account for R699 and yesterday after holding on for more than 2hours until my battery went flat I went to the bank and it was full as they were about to close. Today I called to reverse this ********** debit order and I am told that they do not do Debit order reversals on Sundays despite the fact that this debit order went off on Friday the 31st. This bank sickens me, now I have to be inconvenienced because my money which was taken out of my account without my authority. I m told to call back tomorrow instead. I will because it's my money that was taken and I have to miss work to sorry this out and close my account. I'm done dealing with this bank.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Dec 2018, 08:50
Official
Good Day Jabulile

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department and feedback will be provided shortly.

I do apologize for any inconvenience caused.

Ref : ***

Regards,

Client Experience Team

Tel number: ***