1 reviews | Active since May 2016
"How can we help you" - What a joke FNB... what a joke!!
The Short Version (Factual as in NOT Exaggerated): 20 + Calls being put through from one dept to another - after being on hold literally for at least 25 to 45 minutes at a time. Personal Loans, Debt Review Dept, Collections, Check Accounts & Overdrafts etc etc... Even the Complaints Dept...
No one seems able or willing to assist.
Even the branch manager at Lynnwood Branch was unable to assist.
All I want is a settlement letter in order to pay my personal loan.
FNB is making it impossible for me to pay them back.
They are adding excruciating amounts of interest and keep on coming with all the lame excuses in the book. Everything from "you called the wrong dept" - after i got the number for that dept form another dept who told me to call "that number", to "sorry my system is slow".
I'm reaching the point where FNB can put in a claim against my estate when I die 50+ years form now, or maybe we can sort this out with the help of the Banking Ombud.
"How can we help you" - What a joke FNB... what a joke!!
