How can we help you? What a joke!

I am so frustrated with this bank. I app**** for and was approved for an extended Covid Relief loan (don't even get me started that FNB did loans instead of payment holidays...). However this month none of my debit orders were covered by the loan. So now the little bit of money I had to live on this month has been taken by the bank, I have been charged penalty fees and my account is still overdrawn. This morning someone lent me money to buy some groceries and this bank immediately took it for themselves. Then trying to communicate with this bank about this is an exercise in futility and fustration. The call centres are useless (the robo-voice process is awful) and after wasting hours of my life on hold, explaining the problem over and over to different people, and then finally been told to just email, I absolutely refuse to suffer through that again. So you send an email... but don't hold your breath as there is apparently no sense of urgency when replying to or resolving email queries.