HOW CAN WE HELP YOU? TRY HARDER. SHOW YOUR CLIENTS WHAT A VALID CELL PHONE NUMBER LOOKS LIKENME A VAKU

Online banking has become increasingly frustrating. Tonight I tried from about 19:20 to 22:00 to log on. And trying to register a complaint came unstuck when the form asked for my cell number which was repeatedly rejected for not being a "valid cell phone number".I tried leaving out the initial zero, then tried including the country code7+24 but that couldn't be correct because the instruction is to not include special characters. Is this a not so subtle way to discourage clients from trying to complain. FNB's pitch HOW CAN WE HELP YOU? rings very hollow.