"How can we help you today?" - just do your job!

We changed to FNB as they seemed to be more competent than other banks but we were wrong! Re covid relief loan for my Wesbank credit card - firstly the amount you "loaned" me versus the amounts you paid over automatically to my credit card vary - you still owe me R501.99 (emails remain unanswered). Then you send me the documents which clearly show that payment will be done AUTOMATICALLY via debit order, which is followed up with a sms message stating that the first amount due to be taken off via debit order will be 20 September. Then... the threatening automated phonecalls started stating that this account is now in arrears which will reflect negatively on my credit profile! Please explain how the hell can this be in arrears when you FAILED to initiate the debit order as per the agreement?????? I have just spent hours on hold on numerous different phone numbers being sent from pillar to post as not one person could assist - and most numbers I was referred to contact do not even exist! I went to the local branch and the queue was exceptionally long so that was a waste of time. I then tried calling the branch using the number provided by your call center - and it DOES NOT EXIST! Eventually got hold of another number which just directed me back to the automated call centre. If you want to anger me, you are doing a very good job! 1) When will this mess be sorted out? 2) When will my numerous emails be rep**** to? (half the email addresses provided by your system also do not exist) 3) Seeing that it is too much to ask FNB to initiate the debit order as documented, please provide me with a full and final settlement amount for the AMOUNT USED ONLY. (loan R2612, used R2111) 4) I want the branch manager of the Oudtshoorn branch to contact me directly so that I can see him / her in person - please, no more automated nonsense! To be honest, your "assistance" has caused more hassles than help! "How can we help you today?" - do your job!