How can we Help you to move to a friendly bank

I needed to fetch my card from your Branch at quagga centre as it was delivered there. The reason I wanted it at he branch is due to the fact that I drive all over for work. So today I made time to fetch my card. So I walked into the branch, to get a number as per normal. The lady a the front pc screen did not ask my name or great but rudely said there is a queue outside, pointing out with her finger. Last time i did that I was pointing to my dog to go outside. So I said "so can I get my card?" to which che rep****. Go outside the queue is there". No reason given. jus being a rude person treating me like a Dog. I know places offer dog insurance, should I apply for dog banking. If this was due to the current corona crisis, does that mean loyal clients should be treated like **** or can they just say, we need to queue the branch is full or anything. or pointed and not even greeted?