1 reviews | Active since Jun 2015
HOW CAN WE HELP YOU to improve your service?
We are still waiting from FNB Merchant Services since more than 3 weeks to get 'four' of our new credit card machines installed. Every now and then a call center agent asks us some questions or promises us a return call the same day, in order to give us a new installation date. But none of the above happened so far. FNB is very quick in answering this review but a real performance and improvement on their overall bad services is still missing!
Good Day Frank ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Frank ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***