1 reviews | Active since Nov 2011
How can we help you they said
On 17/10/2018 I send FNB insurance an email to cancel my policy and I receive an automated response, great.
On 28/10 my account gets debited for R1750 So I have to go to the branch to reverse it, fine accidents happen, funds were reversed immediately.
On 28/11 my account is again debited of R1750...
on 01/12 I waste all of my airtime holding on for FNB on the telephone.
Spend 45 minutes in the branch on Saturday only to be told that I will only be able to get help on Monday...
Monday comes and off we go to FNB again.
At last I get some help !
Now I get told that my cancellation letter was received in October.
The refund will take 7 days they say.
So if someone *****s my phone and I catch them, am I supposed to wait 7 days for them to return it?
Thanks FNB, I cant even put petrol in my car to get to work...
FNB, How can we help you? they said...
This is bull****
Kind regards Matthew
We thank you for taking the time to highlight your concerns and in order for me to be able to log a formal complaint can you provide us with the Id or account number upon this information we can forward this matter to the relevant department to investigate this further and contact you with feedback and provide you with assistance.
Regards Complaints Resolution
Email address: ***
Tel number: *** (option one)
We thank you for taking the time to highlight your concerns and in order for me to be able to log a formal complaint can you provide us with the Id or account number upon this information we can forward this matter to the relevant department to investigate this further and contact you with feedback and provide you with assistance.
Regards Complaints Resolution
Email address: ***
Tel number: *** (option one)